Products featured in our shop may be supplied or fulfilled by our carefully selected partners. While we aim to present accurate and up-to-date product information, including descriptions, claims, and images, we do not warrant that all information provided is free of errors, omissions, or variations.

Disclaimer: Product descriptions and health-related claims are provided by our partner suppliers and do not constitute medical advice or endorsements by TRUE Chiropractic & Wellness Collective. We encourage customers to evaluate each product based on their personal needs or seek professional advice where necessary.

All products listed are subject to availability. While we strive to update our shop in real-time, there may be instances where items become unavailable or delayed due to changes in our partners’ inventory or operations.
In such cases, we will notify you promptly and offer the option to wait, exchange, or receive a full refund.

Orders are typically processed within 1–2 working days. Estimated delivery is 5 to 8 working days from the date of order confirmation.

Please note:

• Deliveries may take longer due to public holidays, partner-side processing, or courier service delays.
• TRUE Chiropractic & Wellness Collective shall not be held liable for delays arising from unforeseen circumstances or operational limitations on the part of our suppliers or logistics partners.

We do not accept returns or exchanges for items that are opened, used, or not in their original condition unless the product is defective or wrongly delivered.

If you encounter a defective item:

• Please contact us within 5 working days of receipt
• Provide supporting photos and order details.
• We will liaise with the product partner for a resolution (replacement, refund, or exchange as applicable).

Our shop may feature services for purchase, including chiropractic consultations, spinal assessments, or therapy sessions. Some products are bundled with complimentary consultation & examination services (e.g. posture analysis or examination sessions).

Appointment Policy for Services

• After purchasing the product or bundled deal, we will be contacting the customers via whatsapp msg to schedule an appointment.
• Appointment availability is subject to clinic operating hours and scheduling capacity.
• All appointments must be booked within 1 month of purchase of product and/or service.

All transactions on this shop are processed in Singapore Dollars (SGD). Payment gateways may include credit/debit cards or other available online options. Prices listed are inclusive of prevailing taxes unless otherwise stated.

We respect your privacy. Customer information collected through our online shop is strictly used for:

• Processing and fulfilling your purchases
• Managing service appointments
• Contacting you for service-related follow-ups or updates

TRUE Chiropractic & Wellness Collective shall not be held responsible for any loss, damage, or injury resulting from the use or misuse of any third-party product purchased through our shop. We act as a reseller or facilitator and are not the manufacturer of the listed items.

We reserve the right to update or modify these Terms & Conditions at any time without prior notice. Customers are encouraged to review this page periodically.